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Crisis Counselling Training

Counseling People in Crisis, by Phone or Zoom.

'Counseling People in Crisis, by Phone or Zoom' is a 3-day course from the Association for Psychological Therapies (APT), a leading provider of training for professionals working in mental health and related areas throughout the USA.

It is APT-accredited and also gives you access to APT’s relevant downloadable resources for use post-course. The course is available for teams/organizations and can be attended face-to-face or online.

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Executive Summary:

This is a three-day course with two clear aims: 

1. To teach the principal crisis counseling skills and how they can be applied remotely, by phone, Zoom, Teams, etc.

2. To provide key, usable information on the three biggest crisis areas: psychosis; personality disorder; suicidality. 

And to integrate those two skill-sets into a whole that can be taken away and used straight away by the delegates attending. 

As the title suggests, the overall aim of this course is to give delegates as much useful information and skill as possible, that they can use when talking to people in crisis on the phone, Zoom, Teams, etc.

Who should attend:

This is a course intended for teams of professionals who work with people who are in a crisis relating to their mental health.

The Course Covers:

Day One

Day Two

Day Three

What this course will do for you:

1. You will have key information on the most important mental health problems encountered in crisis situations, and it will be information that is relevant to those situations.

2. You will know about and have a chance to practise the principal skills necessary in a crisis counseling situation, and be able to see how they can be used remotely, by phone or Zoom, Teams etc.

3. You will be able to integrate the knowledge and skill gained, with a view to applying it directly in your own work situation.

What you receive as a result of attending the training:

You will be registered as having attended the course, thereby gaining APT's Level 1 accreditation, and receive a certificate to this effect. The accreditation gives you access to online resources associated with the course and access to the online exam free of charge if you wish to uprate your APT accreditation to Level 2.

Your registration lasts indefinitely, and your accreditation lasts for 3 years and is renewable by sitting an online refresher which also upgrades your accreditation to APT Level 2 if you are successful in the associated online exam.

Your accreditation is given value by the fact of over 150,000 people having attended APT training. See APT accreditation for full details.

Booking this training is easy...

Booking Options...

 for teams and organizations

 for individuals or small groups

For teams and organizations:

Option 1: Online Live and Exclusive course:

Live and interactive online course, delivered via Zoom or Teams* exclusively for your team or organization.

Price: $6,090* for a group of up to 15 people (price includes a workbook for every delegate, posted to one address, or a PDF version can be provided). Extra delegates $390 per person. 

*We standardly deliver courses via Zoom (which is recommended). If you would prefer to use Microsoft Teams, there is an additional charge of $130 USD per day.

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Option 2: Face-to-Face Onsite course:

We bring the course and tutor to you, for an all-inclusive fee.

Price: $9,195 (plus tutor travel and accommodation expenses) for a group of up to 15 people. Extra delegates: $615 per person. 

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Option 3: 'Train the Trainer':

If you or a colleague are a senior professional (e.g. consultant psychologist) and have a talent for communication and teaching, then you are welcome to apply to become an APT-accredited tutor. You could then tutor the course - or your chosen modules from it - in your own organization, under license.

his is not only a highly appropriate use of senior professionals, but it also saves your organization the tutor-component of the fee each time you run it or your chosen modules (50% of the 'Online Live and Exclusive' fee, regardless of whether the course is held face-to-face or online).

To see the full benefits of this and to see whether you are eligible, click the button:

Check eligibility criteria

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For individuals or small groups:

This course is currently only available for teams/organizations. Please register your interest below if you want to attend this course as an individual and we will notify you when it becomes available.

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APT Accreditation

As a bona fide APT event, this course automatically has accreditation from The Association for Psychological Therapies. This means (i) that it contains the right amount of relevant information for its duration, and (ii) the information is presented in an engaging way, and in a way that will make it likely to be used after the course. APT verifies the accreditation by publishing the delegates' average ratings of relevance and presentation-quality for all its accredited courses. The accreditation is given value by over 150,000 professionals having attended APT courses.

Quick Links

Crisis Intervention Courses  ❯

Assessment, Risk Assessment, and Intervention, in Crisis Situations  ❯

The Assessment and Risk Assessment of Children and Adolescents in Crisis™  ❯

SFT Essentials (Solution-Focused Therapy)  ❯

Aggressive Behavior Control: The ABC Course™  ❯

Counselling People in Crisis, by Phone or Zoom  ❯

Feedback Ratings

Feedback Ratings.

We continuously monitor the quality of our training by obtaining feedback on the two key scales of relevance and presentation from every course delegate. Below are the average ratings for the latest runnings of this course, which are updated periodically.


Presentation: 98%

Relevance: 100%

Online Live

Presentation: 99%

Relevance: 98%

Written Feedback


APT prides itself on the feedback we receive about our courses. Below are just some of the great comments the 'Counseling People in Crisis, by Phone or Zoom' course has received.

"The training was amazing very informative and helpful to the role that we do. It was also very engaging."

"Essential to Crisis Care Practitioner work ... My Bible to Crisis Work for the foreseeable future."

View more

APT Accreditation 

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